Marcia Granger MCC Leadership Coach helps those in new leadership positions create the perfect work/life balance. Find out how having the right Leadership tips and tools can change your life at http://www.1stleadershipcourse.com
People need to practise and acquire skills to be good listeners, because a speaker cannot throw you information in the same manner that a dart player tosses a dart at a passive dartboard. Information is an intangible substance that must be sent by the speaker and received by an active listener.
Often, employees are promoted to supervision because of their strong technical expertise -- expertise in building a product or providing a service. Suddenly, the new supervisor is now charged with a whole new range of responsibilities, many of which have little to do with technical expertise.